Having successfully deployed over 6000 Surface Hubs across Europe already, Maverick is now launching a bespoke set of physical and virtual services to support the increasing demand for this ‘all in one’ collaboration device.
The flexibility to use these services ‘at point of need’ means that Hub partners can use experienced personnel to expand existing capacity or maybe to fill a gap in their current portfolio. Either way, these offerings will undoubtedly allow for quick scale when necessary, or expansion in to new markets or geographies.
These services will cover deployment of the device, the software, infrastructure integration as well as IT administration and user instruction around Microsoft Surface Hub. By providing a consistent set of services right across Europe and US, Maverick can now support the channel to deliver Hub in a single country, or as part of a larger project spanning many countries. The services range from ‘in room placement and assembly’ though to ‘virtual services’ around integration, as well as tailor-made instruction on Hub usage and features for the integrator or end user.
Jon Sidwick, VP of Maverick Europe explained:
“This new range of services to support the Microsoft Surface Hub in the channel will enable our partners to scale the deployment of Surface Hubs. With the option of both virtual and physical services, we want to deliver outstanding customer service by supplying our partners with the best possible training. The success we are seeing across Europe with this product has led us to work with Microsoft to create a suite of support products to compliment fast deployment.” Daily, weekly and monthly rental options now available along with a fully managed proof of concept service.
Maverick has also launched a variety of rental and demo options for the Microsoft Surface Hub, that make it easier for public and private sector organisations to take advantage of the innovative collaboration system.
The new rental scheme can be utilised for both short and long-term rental opportunities enabling resellers to position the Hub for evaluation, along with the ability to service any requests for additional units on a short-term basis. Rentals are available on a daily, weekly, and monthly basis and can be supplied on height adjustable floor stands or wall mounts. A full delivery and set-up service is available from trained technicians.
Mark Tildesley, Collaboration Director for Maverick, said: “The idea behind the rental scheme is two-fold; it makes it easier for customers who want to try the Surface Hub out in a real-world setting before committing to a purchase, but also allows organisations that need additional Hubs for meetings, exhibitions or events to bring in more Hubs for specific occasions and thus enable collaboration for more groups.”
It should be especially attractive to the corporate market, he added. “The Surface Hub is an excellent collaboration system and it’s already proving very popular, but for some organisations it’s a big commitment to make. Being able to rent Surface Hubs means they can take full advantage of its capabilities when they need to and the hope is that, having seen the benefits, they will make a full investment in the future. We’re expecting it to lead to more companies making that commitment at some point.”
The programme is being offered on behalf of Maverick in partnership with AV Rental Services Ltd which provides units on a fully managed service. Separately, Microsoft has launched a promotion that provides extra rebates on Surface Hub 55-inch and Surface Hub 84-inch sales to education customers made between 14 July 2017 and 30 September 2017. The additional funding is available on orders placed and fulfilled during this period. There is no minimum order quantity but there is an upper limit of 50 units per customer of each device. The rebates will need to be claimed by the end of November.
Similar rebates are also available for sales to commercial customers who had, prior to 17 July 2017, bought a maximum of two Surface Hubs. This offer is open until 31 December 2017.
Mark Tildesley, Maverick: “Being able to rent Surface Hubs means users can take full advantage of its capabilities when they need to and the hope is that, having seen the benefits, they will make a full investment in the future.”